Customer Success Journey is an overall journey from and initial customer interaction to successful completion of the sales process and further into the customer experience of using the product throughout its entire life-cycle. It is an accumulated experience of the customer in all interactions on all levels with service/product delivery organisation. Customer Success Journey can be designed/tailored to meet and exceed a particular customers’ group expectations. It is a measurable and commercially important characteristic of any business.
- Objectives/Key learning points
- Raise awareness of the Customer Success Journey
- Develop an ideal Customer Success Journey and define each steps and the success factors
- Teaching Methodology
- Short training to gain the understanding of the importance
- Implementation Methodology
- Design Customer Success Journey on a real client project