Cost, Quality & Lead time KPIs are part of the overall balanced scorecards which are a forward-looking top-down representation and quantification of the overall company strategy.
- Objectives/Key learning points
- Establish relevant KPIs that enable the Cost, Quality & Lead time performance management
- Visualise KPIs in order to make them transparent and clear to the organisation
- Establish ownership of KPis and responsibility for performance
- Gain understanding what influence the Cost, Quality & Lead time performance
- Establish SMART targets
- Mobilise and focus the entire organisation in realising the desired Cost, Quality & Lead time performance
- Teaching Methodology
- No formal training exist; for each client situation customer KPI list will be developed and deployed with support and guidance
- Entire organisation will be trained to use KPIs once established – this is part of implementation
- Implementation Methodology
- Implementation is part of the Cost, Quality & Lead time performance management task