Quality Improvement is a structured planning approach to achieving an overall quality of products and services throughout different phases of the business life-cycle. This is also closely related to initiatives like for example APQP (D.2.12).
- Objectives/Key learning points
- Understand how to phase-in overall quality improvement thinking
- Understand how to continually improve the assumptions that lead to better development of quality
- Define how quality can influence credibility/reputation in the customers’ eyes
- Teaching methodology
- Facilitated discussion with the client as to what drives the desire to improve quality and how this can be achieved.
- Implementation methodology
- Develop initiatives to improve quality and run them as projects by applying all project management infrastructure